Hill Tribe Elephant Village ("we", "our", "us") respects your privacy. This Policy explains how we collect, use, disclose, and protect personal data when you use our website and services.
1) Who We Are
Hill Tribe Elephant Village, 29/3 Hasippi Road, Patong, Kathu District, Phuket 83150, Thailand. Website: www.hilltribeelephantvillage.com
2) Scope
This Policy applies to personal data we collect via our website, forms, email/phone/WhatsApp communications, and booking processes.
3) Data We Collect
- Contact details (name, email, phone/WhatsApp)
- Booking information (tour date, party size, preferences)
- Device/usage data (IP, browser, pages viewed)
4) How We Use Data
- Manage bookings and enquiries
- Provide customer support
- Improve services and safety practices
- Comply with regulations
5) Your Rights
You may request access, correction, deletion, restriction, or withdrawal of consent as permitted by law.
Contact: [email protected]
By booking or using our website, you agree to the following Terms & Conditions of Hill Tribe Elephant Village.
1) Bookings
All bookings are subject to confirmation. Accurate information must be provided during booking.
2) Payments
Payment may be required in advance or on the day of your visit. Deposits for group bookings are non-refundable.
3) Cancellation Policy
- More than 48 hours: Full refund
- 24–48 hours: 50% charge
- Less than 24 hours or no-show: Full charge
4) Guest Conduct
- No riding elephants
- Follow staff instructions at all times
- No harassment or chasing animals
5) Liability
We are not responsible for injuries, loss, or damages unless due to proven negligence. Guests are encouraged to have travel insurance.
6) Governing Law
These Terms are governed by the laws of Thailand. Disputes fall under the jurisdiction of Phuket courts.
